In accordance with Law No. 144/2015 of September 8, 2015, we hereby disclose all Alternative Dispute Resolution (ADR) Entities that may be contacted in the event of a dispute arising from the purchase of a product listed on this website.

Accordingly, if you are dissatisfied and wish to present your situation, you may do so by contacting an Alternative Dispute Resolution Entity:

National Center for Consumer Conflict Information and Arbitration (CNIACC)
https://www.cniacc.pt/pt/
Email: geral@cniacc.pt

Consumer Information and Arbitration Center of Vale do Cávado (CIAB)
https://www.ciab.pt/
Email: geral@ciab.pt

Consumer Information and Arbitration Center of Vale do Ave (TRIAVE)
https://www.triave.pt/
Email: triave@gmail.com

Consumer Information and Arbitration Center of Porto (CICAP)
https://www.cicap.pt/
Email: cicap@cicap.pt

Consumer Arbitration Center of the District of Coimbra (CACCDC)
http://www.centrodearbitragemdecoimbra.com/
Email: geral@centrodearbitragemdecoimbra.com​

Consumer Arbitration Center of Lisbon (CACCL)
http://www.centroarbitragemlisboa.pt/
Email: juridico@centroarbitragemlisboa.pt | director@centroarbitragemlisboa.pt

Arbitration Center of Universidade Autónoma de Lisboa (CAUAL)
https://arbitragem.autonoma.pt/
Email: centrodearbitragem@autonoma.pt

Consumer Information, Mediation and Arbitration Center of Algarve (CIMAAL)
https://www.consumidoronline.pt/
Email: info@consumoalgarve.pt

With regard to disputes arising from the supply of goods or the provision of services through the MATIAS BELO website, or through any other electronic means, the consumer may also resort to the European Online Dispute Resolution (ODR) Platform, available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT

For additional information, please consult the Consumer Portal at www.consumidor.pt.