Privacy Policy

Your privacy is of utmost importance to MB Ceramics, Unipessoal Lda. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and our services. By browsing and using our website, you agree to the terms described herein.

Data Processing Responsible Party (Data Controller)

  • Name: MB Ceramics, Unipessoal Lda.
  • Adress: Zona Industrial da Patinha, LT.12, 2480-108 Pedreiras, Porto de Mós, Portugal
  • Tax Identification Number (VAT): 514144459
  • Contac: phone: +351 244 027 711 | email: info@mbceramics.pt

We collect and process the following personal data, depending on your interaction with us:

  • Identification and Contact Data: Name, billing and shipping address, phone number, and email address.
  • Order Data: Details of purchased products, purchase history, and payment information.
  • Website Usage Data: IP address, browser type, operating system, pages visited, and time spent on the website, collected through cookies and other tracking technologies.
  • Communication Data: Information provided when you contact us directly, whether by email, contact form, or chat.
  • Marketing Data: Preferences for receiving our newsletter or other promotional communications.

We use your personal data for the following purposes, based on the respective legal grounds:

  • To Process and Manage Orders:
    • Purpose: To process your purchase, ship products, manage payments, and issue invoices.
    • Legal Basis: Performance of a purchase and sale contract.
  • For Communication and Customer Support:
    • Purpose: To respond to your inquiries, resolve issues, provide information about your order, and offer after-sales support.
    • Legal Basis: Legitimate interest in providing a high-quality service.
  • For Direct Marketing (Newsletter):
    • Purpose: To send newsletters and information about our products, promotions, and news.
    • Legal Basis: Your explicit consent, which you may withdraw at any time.
  • For Website Analysis and Improvement:
    • Purpose: To analyze visitor behavior in order to optimize our website, improve user experience, and enhance our product offerings.
    • Legal Basis: Legitimate interest in optimizing our platform and services.
  • For Compliance with Legal Obligations:
    • Purpose: To issue invoices and comply with tax and legal obligations.
    • Legal Basis: Compliance with a legal obligation.

Your personal data may be shared with third parties strictly when necessary for the purposes described above. The entities with whom we may share your data include:

  • Logistics and Shipping Companies: For the delivery of orders.
  • Payment Service Providers (e.g., PayPal, Stripe): To securely process payment transactions.
  • Analytics Service Providers (e.g., Google Analytics): To monitor website traffic and performance.
  • Competent Authorities: When required by law.

MB Ceramics, Unipessoal Lda. ensures that all external service providers comply with data protection regulations and use your data solely for the purposes for which they were engaged.

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use cookies to:

  • Keep your session active.
  • Remember the items in your shopping cart.
  • Analyze website traffic.

You can manage your cookie preferences through your browser settings or via our cookie notice on the website.

For more information, please refer to our Cookie Policy.

We retain your personal data only for the period necessary to fulfill the purposes for which it was collected or to comply with legal obligations. The retention period may vary depending on the type of data, but in general it will be the time required for order management and for tax and warranty requirements.

In accordance with the GDPR, the user has the following rights regarding their personal data:

  • Right of Access: Request a copy of the data we hold about you.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request the deletion of your personal data.
  • Right to Restriction of Processing: Request the suspension of the processing of your data in certain circumstances.
  • Right to Object: Object to the processing of your data for direct marketing purposes.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
  • Right to Withdraw Consent: Withdraw your consent to data processing at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us via email at info@mbceramics.pt.

We may update this Privacy Policy periodically. The most recent version will always be available on our website. We recommend that you review it regularly.

If you have any questions about this policy or wish to submit a complaint, you may contact us via email at info@mbceramics.pt. In addition, you have the right to lodge a complaint with the Portuguese supervisory authority, the National Data Protection Commission (CNPD).